FAQS

When should I arrive?

Please ensure you arrive 30 minutes before your session start time. Peak times can be extremely busy so please allow time for parking.
Do you have skate aids?

Yes! We have skate aids available for hire on all our sessions. They're £6 per aid and you get them for the full 55 minutes. If you purchase one, make sure to let our reception team know so they can provide you with a wristband and allocate you a skate aid. Please note that skate aids are first come first serve meaning if all skate aids are purchased online, we cannot sell any so its recommended you pre-book them if you feel you're going to want one.
What happens if the ice is wet?

UK weather can be changeable - rain, warm temperatures and strong winds can make the surface of the ice wet. The Ice Rink is prepared for changing weather conditions, and wet ice is safe to skate on. Check for any weather warnings on the day of your booking and, if in doubt, bring waterproof clothing.
Are wheelchair users able to participate?

Yes!, our ice rink is accessable for wheelchair users. Wheelchair users must skate within their own ability and a personal assistant should be present to assist the accessable user when needed as our staff members are unable to do so.
Is there a minimum age?

There is no minimum age, however we ask that guardians use their descretion as to young users capabilities. Children under 10 must be accompanied by an adult unless attending a learn to skate session.
Is the ice rink covered?

No. Our ice rink is open air so wrap up warm and enjoy the fresh outdoor air!.
Do I skate at my own risk?

Yes. Fairlop Ice Kingdom takes no responsibility for any accidents or injuries obtained whilst using our facility. All users should be aware ice skating is an increased risk activity and we ask you to take this in to consideration before booking.
Do you open in bad weather?

We operate in nearly all weather conditions. Please bring suitable outdoor clothing. Wether you attend a indoor or outdoor ice rink there is always a risk of getting wet. In the unlikely event that the Ice Rink must close, alternative skating sessions will be offered. We regret that no refunds can be given due to bad weather.
What size skates do you have?

All sizes avaliable.
Can I bring my own skates?

Yes you are welcome to bring your own skates. Hockey or figure skates are suitable however we reserve the right to refuse the use of any personal skates should we deem them unsafe. This is left down to the managers discretion.
Do I get a refund if I am unable to attend?

Unfortunately we do not offer refunds under any circumstances.
How long is each session?

~Our public skating sessions are 1hr long, skate lessons are 30 minutes.
What age can attend the skate lesson?

We recommend age 5+ however it is your responsibility to access your childs ability.
Do you have toilets?

Yes! Toilets are located directly next to us just off site. There are signs posted over site guiding you to the toilets however if you get stuck, please don't hesitate to ask one of our friendly site staff and they will be more than happy to provide you with the guidance you need.